Insights
Practical writing on running cloud well.
No vendor hype. Notes from operating real AWS, Azure and GCP estates for UK organisations.
AI agents · 8 min read
What is an AI agent? A practical guide for business
What agents actually are, how they differ from chatbots, and where they create real value — safely.
Knowledge bases · 9 min readRAG explained: giving AI agents your knowledge base
How agents use your own documents to answer accurately, why retrieval beats fine-tuning, and how to build it well.
Automation · 8 min readAI workflow automation that actually sticks
Picking the right processes, designing human-in-the-loop checkpoints, and avoiding automation that quietly breaks.
Multi-cloud · 8 min readMulti-cloud management: a practical guide for AWS, Azure and GCP
When multi-cloud helps, when it hurts, and the operating model that keeps the complexity in check.
Managed operations · 6 min readWhat is managed cloud operations — and do you need it?
The difference between break-fix support and a real operating model, and how to tell which one you're buying.
Security & compliance · 7 min readA cloud security & compliance checklist for ISO 27001 and SOC 2
The controls that matter most, and how to keep posture continuous instead of cramming before an audit.